Terms of service

Terms & Conditions – Stichting Webshop Keurmerk


Published:
26 February 2026
Last amended on: 10 October 2025

Table of contents

  1. Article 1 - Definitions
  2. Article 2 - Identity of the entrepreneur
  3. Article 3 - Applicability
  4. Article 4 - The offer
  5. Article 5 - The agreement
  6. Article 6 - Right of withdrawal
  7. Article 7 - Consumer’s obligations during the withdrawal period
  8. Article 8 - Exercising the right of withdrawal and related costs
  9. Article 9 - Entrepreneur’s obligations in the event of withdrawal
  10. Article 10 - Exclusion of the right of withdrawal
  11. Article 11 - The price
  12. Article 11a - Consumer reviews and price reductions
  13. Article 12 - Compliance with the agreement and additional guarantee
  14. Article 13 - Delivery and performance
  15. Article 14 - Continuous performance contracts: duration, termination and renewal
  16. Article 15 - Payment
  17. Article 16 - Complaints procedure
  18. Article 17 - Disputes
  19. Article 18 - Additional or deviating provisions
  20. Article 19 - Amendment of the terms & conditions of Stichting Webshop Keurmerk
  21. Annex I - Model withdrawal form

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
  2. Withdrawal period: the period within which the consumer may exercise the right of withdrawal;
  3. Consumer: the natural person who is not acting for purposes relating to his/her trade, business, craft or profession;
  4. Day: calendar day;
  5. Digital content: data produced and supplied in digital form;
  6. Continuous performance contract: an agreement for the regular supply of goods, services and/or digital content over a certain period;
  7. Durable medium: any instrument – including email – that enables the consumer or entrepreneur to store information addressed personally to him/her in a way accessible for future consultation or use for a period appropriate to the purpose of the information, and that allows the unchanged reproduction of the stored information;
  8. Right of withdrawal: the consumer’s option to withdraw from the distance contract within the withdrawal period;
  9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers at a distance;
  10. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organised system for distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive or joint use is made of one or more techniques for distance communication;
  11. Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions;
  12. Means of distance communication: a means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same place at the same time;

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Article 2 – Identity of the entrepreneur

Name of entrepreneur Callowfit Store (part of dline B.V.)
Business address Maasbreeseweg 22, 5981 NB Panningen, The Netherlands
Phone number +31650531101 (Monday–Friday from 9:00–17:00)
Email address info@callowfit.store
Chamber of Commerce (KvK) number 12062348
VAT number NL817217241B01
  • The entrepreneur can also be reached via an online complaint form on its website.
  • The entrepreneur declares that electronic communication is equivalent to written communication in accordance with Article 6:227a of the Dutch Civil Code (BW).

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Article 3 – Applicability

  1. These terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the terms and conditions can be consulted at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer upon request, either electronically or otherwise.
  4. If, in addition to these terms and conditions, specific product or service conditions also apply, paragraphs 2 and 3 apply accordingly and, in the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favourable to him/her.

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Article 4 – The offer

  1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer.

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Article 5 – The agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfils the conditions set out therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
  4. Within legal frameworks, the entrepreneur may inform itself whether the consumer can meet his/her payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, it is entitled to refuse an order or request, stating reasons, or to attach special conditions to performance.
  5. No later than upon delivery of the product, service or digital content, the entrepreneur will provide the consumer with the following information in writing or in such a way that the consumer can store it on a durable medium in an accessible manner:
    1. the visiting address of the entrepreneur’s place of business where the consumer can submit complaints;
    2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    3. information about guarantees and existing after-sales service;
    4. the price including all taxes of the product, service or digital content; where applicable the costs of delivery; and the manner of payment, delivery or performance of the distance contract;
    5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
    6. if the consumer has a right of withdrawal, the model withdrawal form.
  6. In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

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Article 6 – Right of withdrawal

The withdrawal period is 14 days, unless the law prescribes a longer period.

For products

  1. The consumer may dissolve an agreement regarding the purchase of a product during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state his/her reason(s).
  2. The withdrawal period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance who is not the carrier, has received the product, or:
    1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him/her, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided it clearly informed the consumer of this prior to the ordering process.
    2. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him/her, received the last shipment or the last part;
    3. for agreements for regular delivery of products over a certain period: the day on which the consumer, or a third party designated by him/her, received the first product.

For services and digital content not supplied on a tangible medium

  1. The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state his/her reason(s).
  2. The withdrawal period referred to in paragraph 3 starts on the day after the agreement is concluded.

Extended withdrawal period if information on the right of withdrawal is not provided

  1. If the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal or the model withdrawal form, the withdrawal period will end twelve months after the end of the original withdrawal period determined in accordance with the previous paragraphs of this article.
  2. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the start date of the original withdrawal period, the withdrawal period will expire 14 days after the day on which the consumer received that information.

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Article 7 – Consumer’s obligations during the withdrawal period

  1. During the withdrawal period, the consumer will handle the product and the packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a shop.
  2. The consumer is only liable for any diminished value of the product resulting from handling the product in a way that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided the consumer with all legally required information on the right of withdrawal before or at the time the agreement was concluded.

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Article 8 – Exercising the right of withdrawal and related costs

  1. If the consumer exercises the right of withdrawal, the consumer shall notify the entrepreneur within the withdrawal period by means of the model withdrawal form or in another unequivocal manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to the entrepreneur or an authorised representative. This is not required if the entrepreneur has offered to collect the product itself. The consumer has observed the return period in any case if the product is returned before the withdrawal period has expired.
  3. The consumer shall return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs, or if the entrepreneur indicates that it will bear the costs itself, the consumer does not have to bear the costs of returning the product.
  6. If the consumer withdraws after having expressly requested that the performance of the service or the supply of gas, water or electricity that is not put up for sale in a limited volume or certain quantity begins during the withdrawal period, the consumer shall owe the entrepreneur an amount proportional to that part of the obligation that has been performed by the entrepreneur at the time of withdrawal, compared to full performance of the obligation.
  7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity that is not put up for sale in a limited volume or quantity, or for the supply of district heating, if:
    1. the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form; or
    2. the consumer has not expressly requested the start of performance of the service or supply of gas, water, electricity or district heating during the withdrawal period.
  8. The consumer shall not bear any costs for the full or partial supply of digital content not supplied on a tangible medium if:
    1. prior to delivery, the consumer has not expressly consented to commencing performance of the agreement before the end of the withdrawal period;
    2. the consumer has not acknowledged losing the right of withdrawal when giving consent; or
    3. the entrepreneur has failed to confirm this statement by the consumer.
  9. If the consumer exercises the right of withdrawal, all additional agreements shall be dissolved by operation of law.

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Article 9 – Entrepreneur’s obligations in the event of withdrawal

  1. If the entrepreneur enables the consumer to notify withdrawal electronically, it will send an acknowledgement of receipt without delay after receiving this notification.
  2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay and in any event within 14 days following the day on which the consumer notifies it of the withdrawal. Unless the entrepreneur offers to collect the product itself, it may withhold reimbursement until it has received the product or until the consumer has supplied evidence of having returned the product, whichever is the earliest.
  3. The entrepreneur shall use the same means of payment for reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

The reimbursement also includes any delivery costs for the cheapest standard delivery method offered.

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Article 10 – Exclusion of the right of withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the agreement:

  1. Products or services whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
  2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;
  3. Service agreements, after full performance of the service, but only if:
    1. performance has begun with the consumer’s express prior consent; and
    2. the consumer has stated that they lose their right of withdrawal once the entrepreneur has fully performed the agreement;
  4. Service agreements for the provision of accommodation, where the agreement provides for a specific date or period of performance, other than for residential purposes, goods transport, car rental services and catering;
  5. Agreements relating to leisure activities, where the agreement provides for a specific date or period of performance;
  6. Products manufactured to the consumer’s specifications, which are not prefabricated and are manufactured on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
  7. Products that spoil quickly or have a limited shelf life;
  8. Sealed products that are not suitable for return for health protection or hygiene reasons and whose seal has been broken after delivery;
  9. Products that, after delivery, are by their nature inseparably mixed with other products;
  10. Alcoholic beverages whose price was agreed at the time of concluding the agreement, but delivery can only take place after 30 days, and the actual value depends on market fluctuations over which the entrepreneur has no influence;
  11. Sealed audio/video recordings and computer software, whose seal has been broken after delivery;
  12. Newspapers, journals or magazines, with the exception of subscriptions;
  13. The supply of digital content other than on a tangible medium, but only if:
    1. performance has begun with the consumer’s express prior consent; and
    2. the consumer has stated that they thereby lose their right of withdrawal.

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Article 11 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations on the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any prices stated may be indicative prices will be stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    1. they are the result of statutory regulations or provisions; or
    2. the consumer is authorised to terminate the agreement as of the day the price increase takes effect.
  5. The prices stated in the offer of products or services include VAT.

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Article 11a - Consumer reviews and price reductions

  1. If the price of a product or service is personalised based on automated decision-making, the consumer will be clearly informed of this before purchase.
  2. The entrepreneur states that all published consumer reviews originate from real customers who have made a purchase, and explains on the website how this is verified.
  3. If price reductions are communicated, the entrepreneur will state the previous lowest price applied to the product in the 30 days prior to the price reduction, to the extent required by law.

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Article 12 – Compliance with the agreement and additional guarantee

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. An additional guarantee provided by the entrepreneur, its supplier, manufacturer or importer shall never limit the statutory rights and claims the consumer may assert against the entrepreneur under the agreement if the entrepreneur has failed to fulfil its part of the agreement.
  3. Additional guarantee means any undertaking by the entrepreneur, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to provide in the event it has failed to fulfil its part of the agreement.

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Article 13 – Delivery and performance

  1. The entrepreneur will observe the greatest possible care when receiving and performing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the entrepreneur.
  3. With due observance of what is stated about this in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.
  4. After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
  5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

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Article 14 – Continuous performance contracts: duration, termination and renewal

Termination

  1. The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.
  2. The consumer may terminate an agreement entered into for a fixed period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.
  3. The consumer may terminate the agreements referred to in the previous paragraphs:
    • at any time and not be restricted to termination at a certain time or in a certain period;
    • at least in the same manner as they were entered into by him/her;
    • always with the same notice period as the entrepreneur has stipulated for itself.

Renewal

  1. An agreement entered into for a fixed period and which extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
  2. Contrary to the previous paragraph, an agreement entered into for a fixed period and which extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of no more than three months, if the consumer can terminate the renewed agreement towards the end of the renewal with a notice period of no more than one month.
  3. An agreement entered into for a fixed period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is no more than three months if the agreement extends to the regular, but less than once per month, delivery of daily, news and weekly newspapers and magazines.
  4. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for acquaintance purposes (trial or introductory subscription) will not be tacitly continued and will end automatically after the trial or introductory period.

Duration

  1. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

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Article 15 – Payment

  1. Unless otherwise provided in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the start of the withdrawal period, or, if there is no withdrawal period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the consumer receives confirmation of the agreement.
  2. In the sale of products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. If advance payment is stipulated, the consumer may not assert any rights regarding the execution of the relevant order or service(s) before the stipulated advance payment has been made.
  3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
  4. If the consumer does not meet his/her payment obligation(s) on time, after the entrepreneur has informed the consumer of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his/her payment obligations, and payment is not made within this 14-day period, the consumer is liable for statutory interest on the amount still due and the entrepreneur is entitled to charge extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000 with a minimum of €40. The entrepreneur may deviate from the stated amounts and percentages to the consumer’s advantage.

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Article 16 – Complaints procedure

  1. The entrepreneur has a sufficiently publicised complaints procedure and will handle complaints in accordance with this complaints procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
  3. Complaints submitted to the entrepreneur will be answered within 14 days calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
  4. A complaint about a product, service or the entrepreneur’s service may also be submitted via a complaint form on the consumer page of Stichting Webshop Keurmerk (https://www.keurmerk.info/klacht/). The complaint will then be sent to both the relevant entrepreneur and Stichting Webshop Keurmerk.
  5. Stichting Webshop Keurmerk will inform the entrepreneur about the dispute and mediate.
  6. Stichting Webshop Keurmerk will act independently and will inform both the entrepreneur and the consumer about the applicable legislation.

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Article 17 – Disputes

Disputes may, without prejudice to mandatory statutory provisions, be submitted by the consumer to the competent court.

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate.

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Article 18 – Additional or deviating provisions

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

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Article 19 – Amendment of the terms & conditions of Stichting Webshop Keurmerk

Amendments to these terms and conditions are only effective after they have been published in an appropriate manner, with the understanding that, in the event of applicable amendments during the term of an offer, the most favourable provision for the consumer shall prevail.

10 October 2025

Stichting Webshop Keurmerk
Weteringschans 108
1017 XS Amsterdam

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Annex I: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the agreement)

- To: [name of entrepreneur]
[geographical address of entrepreneur]
[fax number of entrepreneur, if available]
[email address or electronic address of entrepreneur]

- I/We* hereby give notice that I/We* withdraw from my/our* agreement for the sale of the following products: [product description]*
the supply of the following digital content: [digital content description]*
the provision of the following service: [service description]*,
withdraw/withdrawn*

- Ordered on*/received on* [date of order for services or receipt for products]

- [Name of consumer(s)]

- [Address of consumer(s)]

- [Signature of consumer(s)] (only if this form is submitted on paper)

* Delete as applicable or fill in as applicable.